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Rule for CTA with email tokens doesn’t fail but doesn’t create ctas if token not in rule query

  • 25 February 2019
  • 3 replies
  • 52 views
anthonysabato
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Userlevel 3
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The short description is, I use the rules engine to push out a cta which one task is an email from JO. There are two tokens in the email. If the two token fields are not in the rule, the rule does not fail yet it also does not create the CTAs where the tokens are missing.



The rule should throw a partial failure or not allow the save of the rule and throw an error because tokens are missing.


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Best answer by anthonysabato 5 March 2019, 21:05

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jitin_mehndiratta
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Hi Anthony,



Is it possible to share the screenshots of the Rule Setup & Action screens, so that we can help you better.



 



Thank you,



Jitin


anthonysabato
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Userlevel 3
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Jitin,



It was a one time thing so we didn't keep the rule, etc. I tried to recreate it but didn't happen again. I'll try to replicate and send some screen shots.



Thanks for responding!


sai_ram
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Userlevel 7
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@anthony_sabato_5de748 are you able to reporduce the issue?



I am closing this posting for now, if at all you see the same isssue please create a new post.



Happy posting


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