5.6 Not able to edit or delete a Timeline activity created from the CTA in the regular C360 Timeline
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I noticed that I'm not able to edit or delete a Timeline activity created from the CTA in the regular C360 Timeline area - is that by design?
I was a little confused until I finally went back to Cockpit and found the edit and delete buttons on the Activity within the CTA. I was hoping to make the edit from the C360 Timeline.
If this is by design, can we at least add a link on CTA generated Activities in C360 Timeline that takes me right back to the CTA to make the edit there so I don't have to hunt it down. Thanks!
P.S. I'm really having fun demo'ing Timeline to customers! 🙂
I was a little confused until I finally went back to Cockpit and found the edit and delete buttons on the Activity within the CTA. I was hoping to make the edit from the C360 Timeline.
If this is by design, can we at least add a link on CTA generated Activities in C360 Timeline that takes me right back to the CTA to make the edit there so I don't have to hunt it down. Thanks!
P.S. I'm really having fun demo'ing Timeline to customers! 🙂
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But it's a good UX suggestion to have a link that takes us to CTA, even I asked for the same.
Thanks for bringing up these points, makes sense.
Currently, all CTA related drafts are available in cockpit and (360 cockpit section) only. Had we allowed modifying CTA activities from 360 too, half of the CTA drafts would have been in cockpit and half in 360. As per us, it would have been more confusing to the user as currently, there is no easy way to identify the context and location of the draft.
We are working on solving this problem. We are coming up with the concept of global timeline and drafts. Global timeline and global drafts will have activities and drafts with context across all features. Once we implement it, timeline and drafts will become more streamlined and intuitive.
In the meantime, we will look into the possibilities of adding a link to the CTA in the activity.
Thanks,
Nitisha