We all know that successful onboarding sets the foundation for customer growth but, it can also be hella complex! I am super psyched to be presenting for the first time at this year's Pulse Conference to talk about this very topic with my partner in crime Jess Jasper.
- Are you interested in automating communication to help your customers onboard successfully?
- Do you have challenges with contact data?
- Are you looking for ways to scale onboarding using customer driven metrics?
- Do you like music from the 80's and 90's?
If you answered YES to any of these questions then, this is the session you don't want to miss at the 2024 Pulse Conference! Come hear from 2023 winners of the Game Changer Award in "The Challenger" category as we share how we continue to challenge the status quo at HMH.
We'll take you on a real-life journey bringing together the people, integrated systems, and cross-departmental processes to unlock transformative change with this tricky element of customer success.
Track Name: Top Methods For Scaling CS Smarter, Not Harder
Session Name: Customer Behavior-Driven Digital Onboarding
