Hello,
I am wondering whether click through rates are tracked via Gainsight or through Email Assist, and whether they should always be accurate or if there is a known discrepancy? I know there is a known discrepancy for open rates due to the end recipient having to download images. However, I have noticed a number of times that my Programs’ analytics are not reflecting click through rates accurately.
Best answer by sai_ram
View original
+2
Are you looking at Total Rates or Unique?
I am looking at unique clicks
I found documentation regarding discrepancy in open rate analytics, and noticed within the documentation that it denotes “In Journey Orchestrator emails, the tracking link itself is embedded in the URL, so this is not an issue.”
Why has this been marked as solved? My question has not been answered. Above when I linked the documentation, I was simply pointing out that this is the verbiage that Gainsight has out there. However, I am seeing otherwise in my Programs. I have various scenarios where the customer has clicked a link, and it is not reflected in my Program’s analytics.
+1
Why has this been marked as solved? My question has not been answered. Above when I linked the documentation, I was simply pointing out that this is the verbiage that Gainsight has out there. However, I am seeing otherwise in my Programs. I have various scenarios where the customer has clicked a link, and it is not reflected in my Program’s analytics.
I am sorry for the inconvenience! I am redirecting this to our support team.
+1
I hope this solved your query and marking as answered!
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
