The link you're trying to access is invalid. Contact your Admin to receive a valid link.This leads to people think the unsubscribe link doesn't work and causes concern.
Show helpful message when clicking opt out link in email test
None
It is expected that Opt-Out links don't function in test emails. Can we have a more helpful message for this? Right now it says the following
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Team,
I’m seeing a new error message now when I preview the template via program/email templates and click on the “unsubscribe” or “manage preferences” link. It would be more helpful if we could give a meaningful message for this.
Error: An unknown error occurred. If the problem persists, contact the sender of the email.
Screenshot: https://share.getcloudapp.com/KouwBN2P
Upvoting for the following error message -
It’s not helpful and doesn’t indicate that this is simply due to the link coming from a test (preview) email.