US Admin Office Hours (Thursday session) - 02/18/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • 17 February 2021
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sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 18, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, February 18, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

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Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Scott Drost, Gainsight -- Principal Customer Success Architect

5 replies

A
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Hi Scott,

I have a data science team who are analyzing timeline entry in Gainsight. They are trying to pull the data into a data warehouse, but they need to know the naming convention that timeline is connected to in Salesforce.

Is there a way to know which timeline object is associated with which custom object in Salesforce? Sometimes the naming convention is not 1:1

victoria_peeker_barry
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hey scott...I need some help getting some of the fields to show up on success snapshot 2.0 - 

sdrostgainsightcom
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Hello @ayakushevich  -- let me know if the change we made to your data designer allows the CS Manager to be added to the global dashboard filter we were looking at.  if not, I can do a little more testing on my side.  Thanks!

Scott Drost, Gainsight -- Principal Customer Success Architect
sdrostgainsightcom
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As promised, @AgassiTran -- here’s the link to the SFDC Edition Object Glossary - shows the primary objects that are part of the Gainsight application, and whether they sit on the SFDC or MDA side of the fence.  Clicking into the object names takes you do more details about that object.

https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight_Object_Glossary

Hope that helps!

Scott Drost, Gainsight -- Principal Customer Success Architect
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Hi @sdrostgainsightcom, I did tested it and I am able to apply the CSM Manager filter after the change. 

Thank you very much!

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