Managing Opt Out for Multiple Campaigns
None
Is there a way to manage opt-out for different types of campaigns? Ideally, we'd love something that allows
us to set a type for each campaign and a page for opt-out that
allows the customer to choose which list they want to opt-out of, or "all"
if desired.
us to set a type for each campaign and a page for opt-out that
allows the customer to choose which list they want to opt-out of, or "all"
if desired.
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With that said, I know the lack of this is partially do to our own protection for spam laws. So it a double-edged sword.
We do have the ability to mark templates as operational in CoPilot. Please see the below image.
The "all or none" opt out setting for Gainsight does not work well as we look to transition more of our campaigns into CoPilot (targeted adoption campaigns, email assists, onboarding campaign, surveys etc.).
Any update on this enhancement request?
We do have this in the roadmap to support more granular opt out settings. We will add this to the short term roadmap and prioritize this for a release post June.
Thanks
Abhishek S
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.14 release. Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!