US Admin Office Hours (Thursday session) - 05/06/21 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

sdrostgainsightcom
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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 06, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, May 06, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

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Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Scott Drost, Gainsight -- Principal Customer Success Architect

5 replies

R
Rank

Hello Scott!
I am having a few issues with “Company Owner” going over to the Account Manager fields in GS.  There are also some Calendar links that are going from a JO Program that keeps bugging out.  When I click on it from the preview it takes me to a GS 404 error.

T
Rank

Hi, I’m using calculated fields in a program to send customer reminder to schedule training. However, I am running into a problem in which the calculated fields logic weren’t applied during the Conditional Wait. Also, have a question on the Calculated Field filter query.  Should it be mapped to Case ID or Account ID if the “Filter Criteria on Participants” is Case ID? Thanks!

T
Rank

Hi Scott, thanks for your time and help during the session. Just wanted to give you an update on the Program. Unfortunately, using the Case Safe ID did not work. The program still sends out reminders and ignores the change in the calculated field. I will submit a support ticket.  

sdrostgainsightcom
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Userlevel 6
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Well that’s disappointing @trichardson -- sorry we couldn’t isolate the issue today -- interested to hear what the answer turns out to be!

 

Scott Drost, Gainsight -- Principal Customer Success Architect
R
Rank

@sdrostgainsightcom I got everything figured out.
I had to hard map it, I think the updates we did yesterday to the Account Manager field helped this.
Thank you for always being willing to help!

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