CTAs viewed in Kanban board?
None
We only recently licensed Gainsight. Prior to that for some of our larger customers we're using the project view(s) of Github to track CTAs. So essentially a CTA was an issue and then it would flow into one of the swim lanes (in our case - TODO, In Progress, Pending, and Complete). Being able to swim lane CTAs (as opposed to seeing purely a list of all non-closed ones) may be a better UX to understand where things are (although I'd probably change the swim lanes .. as well as have visual cues for priority and if it's overdue, etc.)
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Did you try grouping the CTAs by status, did that not work for you?
Thanks,
Nitisha