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Share your Feedback on a new name for Advanced Outreach!

  • 13 February 2018
  • 7 replies
  • 46 views

  • Gainsight Employee: Champion
  • 74 replies
With the upcoming Winter Release,

we are introducing the ability to Create & Close a Call-to-Action in a CoPilot Advanced Outreach. Now, Gainsight customers can create and execute one model that integrates human and digital

touchpoints; a true ‘journey’.

















Example of new capabilities: 



For users with a 20%

decline in Logins...










  • Send them an email with support
    documentation on how to login
  • If they haven’t opened the email,
    send them a reminder
  • If they haven’t opened the email
    and they still haven’t logged-in, trigger a CTA for human follow-up



























We want to rename the feature to

capture the power of this ‘journey’ design. We have decided to rename CoPilot -> Journey Orchestrator. But

we want your help renaming ‘Advanced Outreach’.

















The

question for you:

What should be the new name for ‘Advanced Outreach'?



Cast your vote on the following options in the comments below:




























  1. Journey Orchestrator + Journeys
  2. Journey Orchestrator + Programs
  3. Journey Orchestrator + Journey Paths
  4. Journey Orchestrator + Paths
  5. Journey Orchestrator + Journey Tracks
  6. Journey Orchestrator + Tracks
  7. Journey Orchestrator + Campaigns
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Best answer by faust_belarmino 15 February 2018, 15:39

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7 replies

Userlevel 7
Badge +6
I vote to call each of them a Journey! There are so many pieces of terminology already, that any opportunity to simplify/synchronize them would be valuable.
Badge +1
I would vote for Journey Paths so that is has some linkage with Journey Orchestrator.
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None of the above? Honestly not a fan of any of the names. I am all about the new features. I guess I would settle on something that contains "Paths". 
Badge
I'm with Seth and Marcelo. Why would a [i]Journey Orchestrator orchestrate something other than a journey? My vote is with changing advanced outreaches to Journeys.
Badge
That is fine too!
Campaigns!
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Journeys! If it's a Journey Orchestrator then it would make sense to orchestrate Journeys! 😃

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