We have a lot of CTAs for each account and within a CTA there will be multiple tasks assigned to different people. We would like everyone to be able to communicate to each other, and other people, by @mentioning each other in the comment section of a specific task.
Example: If I assign a task to 1 person and he needs to give me an update, he would write @harris in the comments section. Then if I have another task assigned to someone else, they could do the same thing.
This is better than having them assign me a new task, for which I would be notified the following day. It is also better than having to use chatter to comment on the overall CTA where everyone can view it.
We need the ability to @mention users in the comment section of tasks in the cockpit
CS Cockpit & Playbooks
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
We have added a CTA level timeline. You can add follow-up tasks in the timeline activities/ updates and assign them to multiple users.
We also plan to add @mention feature in it. It is in our short term roadmap.
Thanks,
Nitisha
Please refer to this article for more information.