I know this is a similar request to this post, but not quite the same. I'd like to be able to use the actual survey response as tokens (such as in Create CTA) and/or as Variant Filters for better Program Customization.
Right now, you can control Conditional Wait steps based on actual responses to certain types of questions - but that same data cannot be used anywhere else in the logic of the Program. If I can change the action in a conditional wait based on someone selecting A or B on a radio button question while anyone who selects C or D goes down a different path, I should be able to apply that same logic to variant filters in Send Email steps, or even better, as tokens within the Program (such as in a Create CTA comment).
Use survey responses as tokens/variant filters in Programs
None
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Happy to announce that your request has been partially considered and included as part of v6.5 release. You can find the relevant information in our v6.5 Release Notes.
Due to this enhancement, the 'Survey 2.0 Design' article is updated.
Thanks for posting!
Rakesh I don’t think that release addresses this at all. That release allows for using tokens in surveys.
This request is to allow for survey responses to be used as tokens within the survey program - after responses have been received.
Also, any update? The ability to use survey questions in variant filters is crucial to delivering personalized messaging based on response efficiently.
Can you please remove the partially fixed classification? This needs to remain as either a suggestion or acknowledged, not partially fixed.
Can you please remove the partially fixed classification? This needs to remain as either a suggestion or acknowledged, not partially fixed.
I’ve updated the status for better accuracy.
+1 on being able to use them as tokens in the Create CTA so I can put survey responses directly in the comments of the CTA. I’m only able to do this if I take the Create CTA step out of the program and bring it into Rules Engine, which feel very unnecessary and overly complicated. Would be great to see full functionality within the program itself.
+@richa_bala to this thread
+1 on this idea. I would like to take one of the survey responses and add it to an existing External API call that we’re making at the end of the Journey. Currently I think I’ll need to go the same route that@sarahmiracle mentions above and pull this out into a separate API call via Rules Engine, which I can then only execute once per day, rather than highlighting the response as the survey result comes in like we are able to with the other survey data.