I would be helpful to be able to better define the reasons on a scorecard for reporting purposes. This would help us categorize and understand what reasons tend to flag a drop in a score than a freeform text field
Scorecards: Multi select option for comments
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this would only be for manual. For now we have done a workaround by putting this on the company object and it is working well for the CSMs so will not be changing
sure. Thanks. Just FYI, for manual updates, you can define your own specific activity type for scorecard measure updates with the necessary drop-downs.
Regards,
Shantan