Under Consideration

Report on CTAs that are Posting to Chatter

  • 1 September 2016
  • 1 reply

Userlevel 7
  • Gainsight Employee: Veteran Rookie
  • 12 replies
It has come to our attention that some of our customers would like the ability to report on CTAs and see if they have posted to chatter!

We have certain flags in place already, like "isRecurring" that let us know if some detailed properties of the CTA. Since this is a field that is selected when creating the rule (Post Comments to Chatter - Once/Weekly/Never), it would be nice to see and report on the settings CTAs have.

As always, thanks for the support! Take care...
-Logan T.

1 reply

Userlevel 7
Hi Logan,

To verify my understanding, the customer wants to create report on CTAs created via rules engine and the selection made in the property 'Post Comments to Chatter - Once/Weekly/Never'.

Do they also want to report on manually created CTAs and if a chatter post was made on them?