Planned

Remove Inactive Users from Search

  • 7 September 2020
  • 3 replies
  • 75 views

Userlevel 4
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  • Gainsight Employee: Veteran Rookie
  • 11 replies

I have often come across a Use Case where duplicate Users show up in search while applying filters in Dashboards or selecting names for some dropdown fields. This is because we get to see inactive users as well. Can we have roadmap/workaround to avoid ambiguity in such cases?


3 replies

Userlevel 7
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+1. yes, recently I also faced the same issue.

Userlevel 6
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Hi Team, 

Do we have any ETA for this enhancement? Other product areas like cockpit is also affected while assigning CTA in terms of duplicate users. 

 

Best,

Hardik

Hi, adding my vote too in here. We are also facing this issue in dashboard filters where we see all users even if they have inactivated (shows Inactive status in GS user management). If a user has 1 Full License and 3 Inactive ones, which we try to separate by appending with Inactive, we see all 4 users show when we try to select them in Other User in any of the dashboard filters. They do have the 3 greyed out but they still can be selected by the users. Is there a way to show just the 1 Full license user show up?

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