It would be great if Gainsight Assist and Playbooks supported multi-version email templates. We are rolling out Gainsight to our Client Success Managers that manage International accounts/clients that speak different languages where this is needed. As a work around, we set up a JO but there are some touch points where this would be helpful. Rather than having multiple individual email templates for each language, or a playbook for each language, we would like to group them.
Multi-version support in playbook email tasks and email Assist
None
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Hello@stephanienardone , thank you for your post. We’re glad to hear that you are extending Gainsight to your CSMs that manage international accounts. Looping in our Product Manager to take a look at this and suggest what best can be done here.
Hello@stephanienardone
We have this in our Email assist roadmap, only limitation would be you can only select and send one version from email assist as opposed to JO.
Hi@chethana ,
. Thanks!
would you have an update on this? We are facing similar challenges in making email comms with customers more efficient with Gainsight, but having to readjust templates just for language does not really help with that
I would also love an update on this feature@chethana ! It’s very useful that you can now select different versions from within Gainsight Assist, but not being able to do so within a Playbook Task is still a big pain point for us as a multi-language company. Thanks!