Media Feed
None
Is there functionality to have a “media feed” as an element of customer health? For example, a tremendous impact to customer health would be if my customer were acquired, or filed BK. Or other newsworthy events. How is that captured?
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Gainsight does not have this built into the product at this time however if you are collecting this data and feeding it into Gainsight we could certainly use it as a measure. I am going to route this as an idea through our product team so that they can give further information about roadmap on this sort of feature.