Health Score slider preventing 0/100 selection
None
When attempting to set a health score value to 0 or 100, the slider often stops at 1 or 99, respectively. Shifting the slider around, or coming back in, will eventually allow you to set the correct value. Would like to have that anomaly fixed to prevent the extra work, or agent just leaving it at the incorrect value.
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I have been in touch with our support team and this is not something we have seen before. I have been trying to replicate this problem and have not been able to. Is this happening for all of your measures or just specific measures? Do you notice this happening in specific scenarios? For instance, it was in the red and now you are trying to update?
@Somasekhar, do you know if this is working as intended?
1) Hold the circle slider and drag it to the required score.
2) Click on the slider bar where you want the circle slider to be placed.
And I think this is working as intended.
Thanks for your feedback.
This causes problems because CSMs often try to slide the health score for 100 for certain measures, but do it so quickly that the cursor makes it outside of the red lines before the slider can make it to 100, and it often ends up in the high 80s or 90s. If you move the mouse slowly, there's no problem. Most CSMs are quick though:)
We have had multiple complaints about this, so it would be awesome if engineering could work on a fix.
Perhaps a button at either end of the scale that's a 'point & click' for 0 or 100 (and would actually work for lowest or highest score setting regardless of scorecard config?). Since you're already moving more slowly when wanting to select a specific score value, I haven't had much trouble 'inside' the slider, but quick min or max might help a lot of people!
Thanks!
We are introducing a new slider component that addresses these issues. This new slider will be implemented as part of the scorecard reports revamp, and will be ready within 2 months.
Regards,
Shantan