Under Consideration

Enhanced Recycle Bin for MDA Data

  • 18 July 2019
  • 6 replies
  • 130 views

Userlevel 7
Badge +1
Now that customers can delete their own records out of the Company and Relationship objects, I'd like to see us develop an enhanced recycle bin that will allow customers to recover scorecard and timeline data for a certain period of time (say, 30 days) before the data gets hard deleted. Right now, it's a cumbersome process for all parties (customers, Gainsight support, CSMs, etc.) to restore any accidentally deleted data.


6 replies

Userlevel 7
Badge
Agreed, we are seeing mistakes happen and would be nice to have a recycle bin.

Userlevel 7
Badge +1

I’d also like to see this for Timeline activities as well!

Userlevel 3

Mistakes happen, and we just deleted a slew of CTAs we’d like to recover. I’ve been told this is possible for SFDC clients, but NXT lacks the functionality. +1 for being able to reverse Mass Edit CTA actions.

 

 

Userlevel 6

Hi,

 

We are working to bring Recycle Bin to Gainsight. It is planned for Q2. Will post an update to this thread once it is out.

 

Thank you 

Preethi

Userlevel 6

Adding an update to this thread.

There is a delay in shipping this feature. Recycle Bin is a priority for us and we will keep you posted on the timelines once the dates are fixed.

 

Thank you 

Preethi

Userlevel 7
Badge +1

Currently when deleting an Objective we don’t send the message that related timeline entries to the Objective would be deleted, and we would get requests to recover the timelines. It be nice for recycle bin to be able to recover the related timeline entires.

 

In mean time could we improve this message when deleting an objective and CTAs that related timelines would be removed?

 

 

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