I was just trying to update meeting types for entries where we combined a deprecated type into an existing active type and couldn’t do it because there’s no option to write to Activity Timeline. Also can’t update the entries manually because I didn’t create them.
We don’t have an immediate plan to support this as the team is occupied with other high priority items. I’ll look into the possibilities and will keep you posted.
We would like our Aircall data to be able to be pumped in via S3 to the timeline. They are just calls that log automatically, compared to the manual call logging required in Gainsight. Today our team receive calls by Aircall, input tags and notes into Aircall while on the call, then go to Gainsight and log the exact same information. Can we prevent them from needing to do this twice?
Ability to create a timeline entry when a CTA is manually created or closed
I have 2 use cases and I upvoted already:
This seems to be another feature that has been on the request list for 4+ years, promised 4+ years ago, but not yet implemented.
Hi, This is definitely on the roadmap but will be available post 3-4 releases. I will communicate the ETA once it is decided. Thanks, Nitisha
We are not planning to open up rules action in Timeline in short/ medium term. Having said that, we definitely want to build more OOB integrations with Timeline like integration with GonG.io, Chorus, Hubspot etc. Please do let us know if you think we should integrate with any other external system.
That is disappointing. Is there a technical limitation to use rules for creating timeline activities?
Disappointing. Clearly a lot of GS clients want this. A whole host of valid use cases have ben laid out over the last 18-24 months. Why does GS insist on preventing what would be a very helpful function? And please don’t revert to ‘there would be too much noise’, clients can determine for themselves what is too much noise.
+1would be interesting to have this available.
Due to a limitation on the Activity integration cannot map a picklist field in SF to a dropdown type field in GS, only solution is to map to a string field. Would like to use a rule engine in order to populate the right field.
We are fixing this issue with oct release
October Release!!! wow super.
would be interesting to have this available.
I’m still waiting for this feature…..
Consider this request for the next coming releases and any timeframe on this feature.
A lot of customers would benefit from this. Are there an updates on this item?
Every week my team members will get the smart sheet with the Timeline Notes along with the Customer Name or Relationship Name. So we have to open those C360/R360 pages respectively and have to enter the Timeline notes Manually. So it would very help full if we can automate this process, so it saves a lot of time.
@amanda_neil How would you use this CSM field? Would this be used in reporting?
Super excited about the new release, but it seems like it is super limiting. We have an object that is not being pulled in. Is there anyway we could push updates directly from a custom object in GS?
Hi community, some exciting news on this front coming with Gainsight’s December content update. We are planning to provide functionality that will let you sync activities from SFDC to Timeline via a configurable automation job. Stay tuned to the Product Updates topic area to be notified when this feature is released! https://community.gainsight.com/product-news-updates-6
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