Currently this is not supported. Can we please consider this.
Allow the usage of tokens in email links which are used in email assist
None
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
I thought this was built in functionality given you could insert the token in the hyperlink. Will be great to have!
Thanks for posting it.
This is in our current road map. Will keep you posted once the implementation is done and release gets confirmed.
This was done via a CTA Email Assist, so yes the CTA was part of a playbook and the email template has a token specified within the hyperlink. When validating the CTA email assist, an error is generated and I’m not able to use tokens within a hyperlink. Shoshin from Support confirmed this is not current functionality, hence this was requested.
I hope that clarifies any of your questions.
Thanks@jason_hoe for the clarification. I will check it once and get back you.