Planned

Allow more functionality for alternate email addresses in email assist

  • 14 June 2019
  • 3 replies
  • 24 views

Userlevel 7
Badge +1
I was surprised to see that you can only change the domain when creating alternate email addresses for Email Assist. I don't really understand how this solves anyone's use case?

What I want to be able to do is use a generic email address like csm@gainsight.com, but no matter what domain I configure, I'm stuck with the email still using everything left of the @ sign of my own email address. So it shows up like "sengel@csm@gainsight.com." Even if I changed it to sengel@csm.gainsight.com, it doesn't serve my use case at all. I want the email to show as a generic email address.


3 replies

Userlevel 7
Badge +2
Hi Spencer, We have this in our short term road-map. Once the timelines are finalised we will update here.

 

Thanks for bringing this up!

Userlevel 7
Badge +1

Hi team - any update on this?

Userlevel 7

Hello All, 
We have this feature coming out as part of email from anywhere. This will be a new platform of email assist, we will keep you posted about roll out dates.

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