4 Posts


632 Points

Tue, Nov 20, 2018 7:50 PM


Reporting on NPS Surveys with no response

We would like to report on the individuals we have sent an NPS to but not received a response. The idea being is that a silent customer could be a key indicator of risk and we should be following up manually in such situations. At the moment I’m not clear on the best way to achieve in GS.