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Tue, Nov 27, 2018 2:31 PM

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Best Practices for integration of Person Model with SFDC Contacts/Related Contacts

It appears that a lot of future development of Gainsight functionality (i.e. email to timeline) is going to center around the Person model.

We are cross-functionally dependent on the Salesforce Contacts/Related Contacts model, which in itself already causes confusion internall. I am very concerned that adding the Person model on top of that is going to blow our Gainsight end-users minds.

I would very much like to see a detailed writeup on how to integrate the Salesforce Contacts/Related Contacts model with the Gainsight Person model, and best practices for maintaining both models so that they do not become out of sync.