We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.
- November 10, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- November 13, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- November 23 & 24, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- November 27, 2023:
- Limited chat hours
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- November 30, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
