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Allow rules engine to batch write to timeline

Related products: None

We need to be able to batch write to timeline from rules engine, for various reasons/use cases:

  1. Be able to mark participation to a specific event (in our case, a product change advisory board) in bulk for all our participants instead of having to create the entry manually for all companies.
  2. Be able to mark key tech touch engagement completion such as onboarding automatically into timeline as they’re milestones in the customer journey (using the AO Participant object/AO Participant Failed object). 

It seems timeline currently is that unalterable record except by individual CSMs, but we need to be able to write to it as an admin. 

@anirbandutta Can you bring this to the attention of the relevant PM? It’s super annoying to only be able to write milestone. Not everything is a milestone 😞 and we should NOT have to burden CSMs with some of this manual handling of information...

Thanks Alizee, leme try get some attention to this.

 

@alizee Thanks for sharing the use cases for this request. At this point, it’s not a part of our near term roadmap but will discuss more on this internally. Will update this thread once we have clarity on priority for this item.

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