Ideas for Logging Irrelevant CTAs

Userlevel 5
As we're implementing Gainsight, we're trying to track which CTAs are misfiring or are limitedly relevant for certain customer types. We created a new CTA stage called "Closed-Irrelevant" to measure how many and which ones.

I'm curious to know how others have tracked this if at all?

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3 replies

We did something really similar - created a Closed - Invalid status that we used for duplicates or invalid CTAs for whatever reason.
Userlevel 4
Hi Kate - we've been using the same process at Gainsight with a "Closed - No Action" status.
Userlevel 6
Hey Julia,

I recently started going through all of the unanswered

or unresolved problems and questions here. Was checking to see if this

has been resolved or if it is an ongoing issue/question?