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CTA: Closed Source not available on CTA

  • 6 September 2017
  • 1 reply
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    Identify the source of closed
    CTAs for Reports
    : The ability to identify the
    source (Manual, Rules, or Mass Edit) from which a CTA is closed is now
    added. To support this, the ‘Closed Source’ field is added in the CTA
    object.



 









I do not have the "Closed Source" field available on my CTA.











If this field is only available in Reporting, I recommend you update the Pre-Release notes to indicate that this feature is only available to Admins in Reports 2.0.



Furthermore, why [i]wouldn't this be available on the CTA? If i was a CSM, rather than an Admin, I would love to know why/who closed out my CTA rather than bug the admin for that info...wouldn't you?
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Best answer by nitisha_rathi 7 September 2017, 06:56

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Hi Johnny,



You can add the 'Close Source' field in CTA type layout to see it in cockpit detail view.









Please let me know if you have any other questions.



Thanks,

Nitisha

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