CTA: Closed Source not available on CTA

  • 6 September 2017
  • 1 reply

Userlevel 4
    Identify the source of closed CTAs for Reports: The ability to identify the source (Manual, Rules, or Mass Edit) from which a CTA is closed is now added. To support this, the ‘Closed Source’ field is added in the CTA object.


I do not have the "Closed Source" field available on my CTA.

If this field is only available in Reporting, I recommend you update the Pre-Release notes to indicate that this feature is only available to Admins in Reports 2.0.

Furthermore, why [i]wouldn't this be available on the CTA? If i was a CSM, rather than an Admin, I would love to know why/who closed out my CTA rather than bug the admin for that info...wouldn't you?

Best answer by nitisha_rathi 7 September 2017, 06:56

View original

1 reply

Userlevel 5
Hi Johnny,

You can add the 'Close Source' field in CTA type layout to see it in cockpit detail view.

Please let me know if you have any other questions.