Now that we are on NXT, we are fully shifting our view in Gainsight to the Person/Company Person construct in place of SFDC Contacts.
Previously though we had a Related List section on C360 that displayed the list of SFDC Contacts. Our end users would frequently use the Export function on that section:
There does not appear to be an export option in the Company Person view:
The only workaround I can see would be creating a Related List view off the Company Person, but this would not give them the ability to Create new persons and we don’t want two sections.
This is a request to enhance this widget to have an export option.
I think the only option is to export via the Report builder for now.
Hi@darkknight
Earlier, the contacts were added as a part of a report which had the export option. With Company Person it is a different type of section which is why the export option is not available.
Can I know how frequently would CSMs want too export contacts from the C360 page?
Would they require to export all contacts or a filtered set of contacts?
Would they require to export as an excel or a CSV File?
Thank you
We will be enhancing the Person section and will be adding in your feedback as well
Preethi
“Earlier, the contacts were added as a part of a report which had the export option. With Company Person it is a different type of section which is why the export option is not available.”
Yes I’m aware of that.
Exporting contacts is something CSMs do regularly to share with customers in order to keep contact data up to date. Essentially, though, any “list” in the system should be exportable.
Thank you@darkknight
We will be adding this option as a part of the revamp.
Hey people, are there any updates on this topic?
It would be very cool if CSPs are able to export People themselves via C360
We wouldn’t like this as it poses data protection concerns and data quality concerns:
This must not become an option that is not admin-enabled. That’s chaos waiting to happen.
It’s been 2 years since@pgeorge said this option will be part of the revamp.
The Person section was revamped with the Horizon C360 and this doesn’t appear to have been included.
I’m going to have to create a separate “Company Person” Report section on C360 to meet this need which is going to look really strange and make our CS leaders think Gainsight janky that you have to have two different places to go to accomodate what should be standard functionality.
I agree this should have an admin on/off switch. Some companies may not want/need the ability to do this, but every one I’ve worked at that used Gainsight has.
This was moved to the long term roadmap due to change in the priorities. However, we keep reviewing our priorities periodically, if there’s any change, I’ll update here.
Thanks,
Shilpa
Gainsight is really bad about ensuring feature parity when they replace one function with another.
Is there an update on this? It would be good to have this functionality.