Surface Survey URL in Support Portal
None
I have a customer who has setup a support portal where users can log in and view/manage open tickets and reference closed tickets.
We are firing off a CSAT survey to these users via Gainsight when a case closes and an email is fired off to the contact. What this customer would like to be able to do is grab the URL from the survey that we sent them and surface that into their portal.
I've talked to 2-3 different people and I don't think this is possible at this time. Any ideas on how we could do this?
We are firing off a CSAT survey to these users via Gainsight when a case closes and an email is fired off to the contact. What this customer would like to be able to do is grab the URL from the survey that we sent them and surface that into their portal.
I've talked to 2-3 different people and I don't think this is possible at this time. Any ideas on how we could do this?
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
If you are using Survey via Copilot this is not possible currently.