Sally shouldn't show inactive activity types
CS Rules & Permissions
When looking at the activities in Slack, there is a great dropdown that lets you select which type of activities you would like to return. However, my org uses almost entirely custom activity types with most of the default types set to inactive. If the activity type is set to inactive within Gainsight, it shouldn't show in the dropdown in Slack. Ultimately, it is confusing for end users and they end up clicking through a few empty activity types before finding what they are really looking for.
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This is a valid request. The only concern is that some customers might have posted activities under an activity type that was later made inactive. We would certainly look into this.
Thanks,