Using Gainsight 360 reports in Dashboards
CS 360 Company & Relationships
I am looking for instructions to repurpose/replicate Gainsight 360 reports into other dashboards. Can someone point me to how to accomplish that.
Thanks.
Thanks.
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Thanks for sharing this use case. We do not have the capability yet to use the Gainsight 360 reports and add it to the dashboards. We will add this to the roadmap and update here once we have a timeline in mind.
Thanks
Abhishek S
Thank you again.
Mark
You can talk to your Gainsight CSM about arranging an export of your team's usage data from our instance of Gainsight to your instance of Gainsight. Once you have that usage data, you can create any type of report or dashboard you need.
We used to get the top users by habits report in the weekly email but no longer seem to get those reports anymore. The ability to create CSM usage reports would be really helpful for our adoption efforts from a CS Ops perspective. The export method would work for now but it would be great if we could create these on the fly, especially for our team leads and leadership.
And as I mentioned to Mark above, you can also ask to have the usage data for your team exported from our internal instance of Gainsight to your instance of Gainsight so you can build reports and dashboards from it. Your Gainsight CSM can help with that too.
For a feature enhancement, it would be very helpful if we had the ability to select these pre-created Gainsight 360 reports directly in the Dashboard Builder so that we can easily carry over this information instead of having to manually export and then re-upload each of these reports into the system.