Lately, Support receives one or more cases a week because rule names or descriptions containing quotation marks fail to schedule. This week, Greg Haugen from Jamf Software ran into this problem and recommended that we add a hover over the "?" behind the rule name and description fields to remind users that special characters are not acceptable in these fields.
I've added this detail to multiple rules docs on Gainsight Go, but it seems perfectly suited to hover/help text in the app.
Need warning/help text on Edit Rule page regarding special characters
CS Rules & Permissions
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special/illegal characters in rule names seem to be breaking the ability to save/clone records. Another example is when you have the wrong path for completing a dynamic CTA name. You don't get an error message or anything, it just fails to complete the expected action.
It gives the user the impression that Gainsight doesn't work correctly. A popup with some advice or workaround or anything just so the user [i]knows what is going on would be all it would take to solve these kinds of issues.