What I'm trying to accomplish is to have a link within the email that would allow the recipient to click on the account name or case # and be taken to that page within Salesforce.
I have tokenized some of the fields with case data as an FYI but my VP is adamant that they be clickable links (as if the sales reps can't master Copy/ Paste)
We have several other internal outreaches that would similiarly benefit from the ability to link to the corresponding Salesforce page.
Am I missing something or is this not possible at this time?
Best answer by denim
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