As a manager, I would like to be able to see changes over time to our overall NPS score (rather than by surveys). The Y axis would be the NPS value and X axis would be a date. Our report would Show the average of the NPS score By date Grouped by Week.
Support recently told us that a number of objects are involved so Gainsight Reporting can not help us.
Want to generate NPS over time using Reporting 2.0 (not NPS Summary)
Hi Lita,
Sorry for the misinformation, We definitely have ability to report only on NPS Responses, You can achieve the above by following in Reports:
Object: NPS in Gainsight Subject Areas.
Show Me: NPS Score (Aggregation - Average)
By : Response Date (Summarized by Week)
Chart Type: Bar
I am also attaching screenshot for reference
Sorry for the misinformation, We definitely have ability to report only on NPS Responses, You can achieve the above by following in Reports:
Object: NPS in Gainsight Subject Areas.
Show Me: NPS Score (Aggregation - Average)
By : Response Date (Summarized by Week)
Chart Type: Bar
I am also attaching screenshot for reference
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