Many of you might already be using collaboration tools (e.g. Slack, Cisco Spark, MS Teams) to communicate with colleagues, partners, customers. We plan to integrate with these collaborations tools to
- Provide access to Gainsight over these collaboration tools that users are already familiar with to interact with Gainsight product.
- Provide access to information that resides in Gainsight to broaden the consumption and value to the customers
- Query & Fetch data from Gainsight
- Receive Notifications from Gainsight.
- Update data in Gainsight.
- Push Data from Gainsight.
- Do you use Slack or any other collaborations products (e.g. Cisco Spark, Microsoft Teams etc.)?
- Would you like to use Gainsight on these collaboration products?
- Any specific use cases that you wish this integration solves?
- Would you be interested to take part if we launch a beta program?
Thanks,
Rajesh
The ability not only for CSMs but leadership to quickly call up notes --- In a meeting, whats the current status on X customer -- ask Sally, get the deets.
We would love to participate in early access / feedback too!
Give people the ability to get a Customer Scorecard directly from Gainsight and visible in Slack on the fly.
Escalated support ticket CTAs pinging a CSM on Slack is my immediate thought on a great use case for this.
Keep us in mind for a beta program!
A feed of NPS comments would be pretty sweet too. :)