In some recent troubleshooting we've discovered that Email Assist tasks do not respect default token values.
For example, if I have a token in my email template for "Phone Number" with a default value of "867-5309" to display when there is not currently a value in the phone number field, this works in Advanced Outreaches, but not in Email Assist tasks.
It's been explained to me that this is currently working as designed.
Is there any plan to allow default token values to be used in Email Assist tasks in the future?
Thanks
Email assist tasks do not respect default token values
None
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Yes we do have plans to get Default values in EA when sending mails. (Also we will be showing a Information message whenever a Token is being replaced with default value)
Regards,
Hitesh
When you say 'addresses that are not associated with contacts', does it means that To recipient will be an User or an entered Email ID?
In that case, we will not at all have Field against that record. In that case also you want it to be populated with Default value?
Regards,
Hitesh
Any token referencing the account the CTA is assigned to should still pull the value from the appropriate field.
Since this is working as designed,changing this to an Idea post. We have already added this to our road-map.