Cockpit: Need a "delegate" function for CSMs to assign a backup when they are on vacation
CS Cockpit & Playbooks
We have a need for CSMs to be able to transfer their workload temporarily to another CSM when they are going to be out for an extended period of time. Expecting a backup CSM to check the cockpits of 75 additional customers is not feasible.
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I recently started going through all of the unanswered posts and found this post.
We can achieve this use-case from Mass Edit.
Please follow this link https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Admin_Configuration/06_...
Please let me know if you need additional help .
Thanks,
sairam
Thanks,
sairam