One important requirement for this feature that I don't think was ever explicitly stated by Gainsight is that your org must use DKIM verification on their email servers. Our org uses SPF verification, so even though I signed up for the beta of this feature, it is not able to be properly implemented. This is disheartening for my entire team as I excitingly told them about our participation in this beta, only to come back and disappoint them. I hope that the products team is looking into solving this because I can imagine that my organization is not the only one who's email servers are configured as such.
Thank you
DKIM Verification Requirement on Email Server
Hi Shane,
We are sorry for your experience with this limitation. Unfortunately, that is a security limitation which we have imposed in order for this feature to be used. Let me review this further with our security team and get back to you regarding this and if this is something which we can include in the roadmap.
Thanks
Abhishek S
We are sorry for your experience with this limitation. Unfortunately, that is a security limitation which we have imposed in order for this feature to be used. Let me review this further with our security team and get back to you regarding this and if this is something which we can include in the roadmap.
Thanks
Abhishek S
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