Link to SFDC in Report (like on the CS360 Page)
CS Reports & Dashboards
We have a report that lists a customer's support cases on the CS360 page, and we would love to be able to include a link directly to the case in that report.
Currently, we need to go to the Account in SFDC, navigate to the cases, and find that particular case, or search for the case in SFDC.
Currently, we need to go to the Account in SFDC, navigate to the cases, and find that particular case, or search for the case in SFDC.
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Thanks
As a follow-on to Jeff's comment, below is the formula that I used to create this custom formula text field:
[i]HYPERLINK("[i]https://na35.salesforce.com/"[i];
[i]& Id
[i], Name
[i])
Where it has the salesforce.com URL, you should grab the URL from your own SFDC instance. The Id will populate the object ID suffix, and the Name will populate the name of the record.