I’m raising this request on behalf of the customer
We can use the speech bubble option to let the customers know that the BOT can be dragged but can we please make this to be more intuitive for the customer with any improvements to show that the icon itself can be dragged.
https://share.getcloudapp.com/12uRP2Gr
https://share.getcloudapp.com/v1uEjX6W
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Thanks for sharing this@Sai Kumar Padala we will look into this.
cc:@rithvikvarma
It’s also annoying that the speech bubble doesn’t snooze. It reloads every time a new page loads
Good idea!
Perhaps everyone should consider this as a (much) better alternative to our standard KC Bot tooltip configuration option.
Happy PX-ing!
It’s also annoying that the speech bubble doesn’t snooze. It reloads every time a new page loads
There’s a separate idea to improve this. See:
This is an issue for us, as well! Several internal people (including someone from our UX team) did not realize that the KC bot widget can be dragged. There should be something other than the speech bubble to tell people.
A related question … I know we can look at analytics to see that users have clicked on the KC widget. Is there anything that would tell us that the user has dragged it during their session?
Also, the KC bot resets position each session, so the user has to drag it every time (once they learn they can drag it), any possibility of the KC bot remembers the user’s preference?
cc:@aharkut @link_black