Right now, I have a CTA Type that has it’s own statuses to match an SFDC Case Type. The problem is that all the Standard Statuses also show up as options which defeats the purpose of having custom options. Wondering if it would be possible to have CTA types that can be excluded from the Standard Statuses?
VS.
Cockpit View
Would be nice to only show the custom ones I created.
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Wondering if we could simply have a checkbox to exclude a CTA Type from Standard Statuses so only the custom ones are viewable.