Should be able to search and filter the list of engagements, articles, and web links.
KC Bot engagment list should be filterable and searchable
PX KC Bot
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Hi@sdreid , with Feb release; search on Articles list in KCBot. We are working on getting this feature on Engagements list page too in KCBot.
As Engagements can have labels, it would be great if we could filter engagements by label.
As Engagements can have labels, it would be great if we could filter engagements by label.
Filter by labels is much more useful for me than search. I would like to filter all engagements with the label that corresponds to my team and also the label that corresponds to a product version.
Hi@mmarques ,
We do understand that Labels is becoming powerful and is a great way to organize the engagements by Labels and hence a filter by Labels is being sought out. Need a clarification here, do you want to Filter by Labels in Bots configuration page - here to add wouldn’t quick search for engagement suffice?
Thanks,
Another scenario is 2 consoles in the same product tag that are used by different sets of users and have different KC bots. Right now, all we can do is include these differentiators in the engagement name. But it makes for a very long engagement name, and we are forever dragging the column width to see the full engagement name.