Are Bionic Rules getting retired in July?

Current status on this from internal discussions i’ve been on is that no, unmigrated Bionic Rules will not be auto-migrated at end of July on Release weekend.

The current plan:

• After Release Weekend (last weekend of July for US1 NXT - a week earlier for EMEA), you will only be able to create net-new Horizon rules -- when creating a new rule, Bionic Rules won’t be an option as the type of rule to create.
• Existing Bionic rules will continue to run as-is and be editable -- the target date for deprecating Bionic and auto-migrating any active Bionic rules to Horizon is slated for early 2024.

The Product Team will chime in here with more details soon, but wanted to make sure you knew that you will not wake up on August 1 and find all your Bionic Rules have been auto-migrated to Horizon!

I totally understand @Angie.Walsh  -- and I assumed that my answer wouldn’t 100% put Admins at ease, but I at least wanted to be sure everyone knew that it was not a case of deprecating existing setups on this first planned move to Horizon.

I will let Product take over from here next week in the discussion, but I do know that closing gaps and tracking issues are top priority for that team thru July as well -- and along with opening a ticket, definitely want to see Admins posting issues they are seeing on this channel as well here.

Thank you for focusing the discussion - I’ll keep an eye on responses next week!

Thanks @sdrostgainsightcom .  I know this isn’t you or your decision. I appreciate the insight and the fact that some people from Gainsight are beginning to let others know of this change.  

until after at least couple of release cycles

To add on, here are just a handful of the issues I’ve seen come up in the slack work group. Are all of these things fixed or identified as bugs? Also building a workaround is not the answer as that can get complicated for some admins.

• Issue of not being able to filter for ID's. https://community.gainsight.com/ideas/horizon-rules-and-ids-45763
• Page Timeouts
• A Mechanism to migrate rules and not have to manually go into each one and set schedules or rebuild rule chains
• Have the above bullet tested but handful of clients
• Issue of seeing backend naming conventons when adding a task onto another, seems intermittent. Screenshot 1
• Horizon items are not showing up in dependencies in multiple places
• SFDC to MDA picklist comparisons/working with them. rules treating MDA options as gsids and SFD as actual string.
• issues with the Horizon rules? It just spins, and nothing happens when I try to update the actions section, https://globalgainsightadmins.slack.com/archives/C01H3GB97PX/p1685725952885289
• Horizon Rules straight up refusing to load Action Criteria page on one of my existing rules. Not migrated, HA native, https://globalgainsightadmins.slack.com/archives/C01H3GB97PX/p1685453064563019
• Horizon Rules Bug: For some rules with Set Score Action, the Scorecard selection shows duplicate Scorecards even though you only have 1 of them created. This was found after the rule was created and a test run completed, but seems to only be for one of my Scorecards not all. https://globalgainsightadmins.slack.com/archives/C01KD2A5NSZ/p1685108038834229
• Since it is related, I will just add to this thread that we did have a Salesforce field API name change at the source. After the name was changed, I could not open the filter on any of my Horizon rules where the field was referenced in the Data Design. Support told me the only thing I could do was delete the node and re-add (which of course it was the first node, so I basically had to re-do any rule that had this Account field filter). They said it was a bug in Horizon rules. The issue did not happen in our Bionic rules. https://globalgainsightadmins.slack.com/archives/C01HCPYQKS8/p1685540030727999?thread_ts=1685535490.591419&cid=C01HCPYQKS8

@sshroff @sdrostgainsightcom can you please confirm the functionality intended to be restricted after the July release is limited to rule creation only, and Admins will retain the ability to edit Bionic rules? Forcing Admins to migrate to HRE to edit existing rules would be adding to the pain of removing the ability to create new bionic rules.

TIA

And don’t even have to wait the weekend @Stuart -- one of the senior product team saw the note and got back to us on their (late!) Friday night.  Per Rakesh:

“We are allowing edits Scott. Only new Bionic Rule would be turned off.”

Again, I understand that there is plenty of anxiety and plenty to discuss as we move toward even this Tier 1 cutover, but glad I could get you the 100% confirmation on this valid concern.  Enjoy the weekend!

Hi All,
Firstly, I can’t thank you all enough for being Community contributors, and for expressing your concerns. I can absolutely assure you that Horizon Rules in NO WAY is being treated as a lesser rollout than those that are end-user facing. Our Admin and CS Ops communities are of the utmost importance to us - You curate the way Gainsight is used at all of your organizations, you are the face of Gainsight to your user communities and in the industry. Your experiences matter and we do care.
Second, I want to re-iterate what Sonia posted - given the very recent plan to migrate existing bionic to horizon rules in 2024 (Wed of this week), we are still evaluating any precursor dates, and should have messaged this better. I can assure you that once we have a more formalized plan, you can expect the same level of clear in-advance communication of what is happening and when to expect it.

I echo @darkknight here. Appreciate the understanding that August is too early...but even October still feels early. I want to give the benefit of the doubt here, but we have seen time and time again on less critical features how long it truly takes to mature. When this is the heart of Gainsight, we need this to be truly ready. 

X-org migration support for Horizon Rules was only released 3-4 weeks ago and has a lot of work to be done. 

I have only heard horror stories about Bionic to Horizon migration. 

Overall, this whole thing is giving me pre-TSD. 

Hi All, dropping a quick update here now that I’m back to the office. First and foremost, I definitely acknowledge the importance of the Rules Engine as the administrative core of Gainsight and want admins to be fully supported (and excited!) about the updated Horizon experience. To that end, my team is working with Product (and cross-functional teammates) to develop a plan to support rollout that is inclusive of several new support assets, a transparent community thread with open/resolved parity gaps, issues, and bugs (thanks @wayne_baker  and @bradley  for the suggestion), admin office hours sessions, and more. You will continue to see posts from Sonia, Rakesh, Shambhawi, myself (+many others) as we put this plan into place now that initial target dates have been established.

I also want to let you know that Product is continuously looking at support ticket and community info to help guide decision-making and will be transparent with you along the way. 

THIS.