Gainsight Admin Profile - Ben Jackson: From Teacher to Gainsight Admin

  • 24 August 2022
  • 1 reply
  • 89 views

Badge +1

 

@bencjaxn, a Senior Gainsight Admin for Alteryx, worked in several business analyst roles before he got his first job working as a Gainsight Admin. Despite initially being unfamiliar with the software, Ben’s previous experience as a teacher prepared him to quickly learn and share new technology.

Every child had a device so there was a big push to do as much digital stuff as possible. So a lot of classroom management was about dealing with the software.

Ben said that his experience as a science teacher also helped him develop the analytical skills necessary to work with Gainsight’s object-oriented database. But he thinks teachers in general have a skill set that can translate well to a career in customer success.

I think teachers are well-equipped. Especially if they’re having to learn a lot of new things at once… when you’re teaching, especially if you’re teaching a new subject every year, there’s so much material that you have to master and present that you’re often scrambling and doing it right before… Any teacher already has a pretty strong mastery of grasping a lot of information really quickly, boiling it down to the points that you need to know, and spitting that back out to whoever needs to hear it.

 Hear more about Ben’s story in the video below!

 


1 reply

Userlevel 7
Badge +6

Thanks for taking the time to put your story out there, @bencjaxn !

Reply