Training & Certification
Stay up-to-date with Gainsight's Education and Certification programs for Admins, CSMs, and Product teams
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Are you interested in learning more about Gainsight PX? Have you already taken our free introductory Getting Started with PX self-paced courses and looking to dive deeper into PX?We’re offering NEW, live virtual training sessions starting in February 2023. These courses are perfect for new PX users as well as those looking for more guided instruction and hands-on practice opportunities. Sign up today! February 14, 2023: PX Engagements - Live Course!Influence the behavior of end users in your product by leveraging the power of engagements in Gainsight PX! In this session, you'll learn how to create engagements that drive adoption and product usage. February 15, 2023: PX Knowledge Center Bot - Live Course!Are you looking to improve your customers' time-to-value? In this session, you learn how to create Knowledge Center Bots in Gainsight PX to effectively onboard new users as well as educate existing users. February 16, 2023: PX Analytics - Live Course!Discover richer, more meaningful ins
I’m excited to announce a new Gainsight End User Certification! The new certification is designed to validate understanding of the core concepts and most common CSM tasks in the Gainsight CS application.More information about the topics covered, retake policy, etc., is on the certification page and in the exam description on GS Univ. The cost is $70 per person, but the first 25 people to use the coupon endusercert-launch25 by Jan. 31st will save $25. Customers who take our free End User elearning on GS Univ, and/or who take our instructor-led custom End User training will be prepared to pass the exam. After earning the certification, you’ll receive a Credly digital badge (within 1 week) to share on your LinkedIn profile or in your email signature.We've also launched new end user practice exercises and an option to request access to a training environment for those who may not have a login to Gainsight.Now, go forth and share this news with all of your CSM friends! 😁
We’re excited about the introduction of Customer Goals to Gainsight.This new feature allows cross-functional teams to collectively capture, track, and measure customer goals to drive collaboration, showcase value, and more!Interested in learning more? We’ve created two new elearning courses to showcase Customer Goals. Check out the these courses to better understand how leveraging Customer Goals and Success Plans allow for greater cross-functional collaboration and value creation.End User: Customer Goals Admin: Configuring Customer GoalsHave you implemented Customer Goals in your Org and, if so, how’s it going?
Last month we released our brand new End User Certification Exam. The competition internally to see who could garner the top score was fierce! 🎉 Congratulations to our current top-scoring customers and internal Gainsters:External Gainsight Users@gunjanm Jim McPherson @karentaylor @martacursino Madison RichardsInternal Gainsters@kendra_mcclanahan @tyler_mcnally @bradybluhm @ddietiker @cjalisi / @pranaykundarapu This new certification is designed to validate understanding of the core concepts and most common CSM tasks in the Gainsight CS application. More information about the topics covered, retake policy, etc., is on the certification page and in the exam description on Gainsight University. The cost is $70 per person. Will you make it on our leaderboard in January? If you do, you’ll earn some swag. Take the certification today!Note: When test takers are tied for the highest score, we look at who had the fastest time to complete the exam to determine leaderboard placement.
Congratulations to everyone who earned an Admin certificate in December! For those of you that earn a cert in January, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Jan. 30th, I’ll put your names in a hat, and pull out 3 winners! I also wanted to call out several training related events coming up:(free) Webinar on Transitioning to the New C360 Layouts on Jan. 31st Advanced Admin Workshop in St. Louis from Feb. 21st - 23rd Virtual Hands-on Gainsight PX Training starting Feb. 14th Gainsight End User Certification available now!In December, we certified 14 Gainsight NXT Admins (Level 3):@gsferracini @James@jenlpro@jesus_mejia MBSG Lalitha@lquintero Stephen Seepersad@ccrawford1062 @amasica1217 Abhishek Bhoite@jeremy_johnston@dan_kenner @rachelhibbardtmo@mark_
@keith_mattes, a Technical Program Specialist for Rapid7, also works as one of their key Gainsight Administrators. Keith’s previous experience as a Gainsight Admin is invaluable to his current role, but gaining that expertise required a lot of experimentation and a willingness to fail.I’ve iterated a bunch. I think sometimes it’s trial by fire, but a lot of times it’s trial by error.Keith’s use of Gainsight at Rapid7 has become an important part of their workflow, but it didn’t start that way. He said there was a learning curve of figuring out what Gainsight tools they needed and what they were ready for. His team didn’t rush into complexity, but instead focused on a foundation of essentials that they added to as needed.We’re able to explore more detailed and intricate things, but we also have a very ‘keep it simple’ approach here… Gainsight is becoming more of a pillar, more of a primary tool here… People are dependent on the information and data that we generate. Hear more about Keit
We’re excited to host an all new interactive and small group workshop in-person for experienced Admins in our Gainsight office in St. Louis, Missouri. From Feb. 21st through 23rd, our experienced technical trainers and guest speakers will lead you through approximately 16 hours of hands-on training. In addition to enhancing your knowledge and skills with a variety of Gainsight tools (details below), this unique opportunity also enables you to connect and learn from other Gainsight Admins and Gainsight experts (as well as socialize!). Register Here Workshop Agenda: Tues. Feb 21st 12pm - 5pm CT Wed. Feb. 22nd 8am - 5pm CT + Happy Hour Thurs. Feb. 23rd 8am - 12pm CTRules Engine Unleashed: Rules Engine is the control room for business automation in Gainsight. It’s time to take your Rules to the next level by learning how to:Group related rules that can be chained together to execute one after another with a shared schedule (ie. Rules Chains) to manage the renewal process. Configure Real-T
Wow, it’s like I fell into a time warp, and just came to! This is quite a bit belated, but the congratulations are no less hearty and deserved! Kudos to everyone who earned an Admin certificate between September and November! For those of you that earn a cert in December, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Dec. 30th, I’ll put your names in a hat, and pull out 3 winners! In the last 3 months, we certified 32 Gainsight NXT Admins (Level 3):@garg.kartik789 @jnguyen3 @AlexanderOlmo Raquel Prince@ctran109 @alyssa.harding @zdsiegert Daishi Miyashita@ConorBrowne @ngergov @willybeanes @kate_wigglesworth @abhijeetbakare Rahul Arya@Swapnil.bagul @mark_deegan @amanda.caldwell Nicolas Siri@Romil_jaitly Joshua NetterGerald Abarca@Austin.Basham @MarisaDCrai
Gainsight’s Education team is continuously building new training courses and updating content to reflect the latest product enhancements. Here’s what’s new on GS University:Gainsight ElearningExplore the new C360! C360 is one of the most frequently used features of Gainsight.The newly redesigned C/R360 experience — powered by Gainsight Horizon Experience — provides a detailed overview of the customer and their journey, with personalized insights to improve productivity. Learn all about the revamped C360/R360 in these two new courses: 360 for Admins 360 for End Users Are you a CS user looking to add PX to your portfolio? Explore how to get the most out of both of these amazing products in the following elearning course! Better Together: CS and PX Gainsight In-Person Training in St. LouisDo you miss the camaraderie of in-person training? Are you looking to learn more about advanced topics in CS like APIs, Adoption Explorer, Rules Engine, and more? We’ll be offering in-person training
The Gainsight Team is planning an onsite, hands-on Gainsight Admin Workshop in late January in our St Louis office. We have identified the following advanced topics for the event, based on customer input: Deep Dive on complex Adoption Explorer Use Cases Building Advanced Rules Engine Examples & Tips and Tricks Designing more effective Reports & Dashboards Utilizing APIs to be more efficientWe want to ensure we hit upon specific use cases that our customer Admins think would be most valuable during these sessions. As always, our goal is to drive more enablement in the admin community to achieve #successforall.We've scheduled a Zoom meeting next Tuesday, November 1st at 1pm CT, so we can have a deeper conversation and hash out some use cases. Please join us if you're available, or comment here! Here is the info for the session:Join Zoom MeetingID: 96287153801Passcode: 680564Google Calendar Link to save the event on your calendar!
We’ve reached an exciting milestone! It’s been 2 years since our first group of Gainsight NXT certified Admins earned their certifications, which means it’s time to renew their certs! Today, we’re introducing a new continuing education requirement that enables an Admin to extend the validity of their Level 3 certification for an additional year. The exam is based on new features released in the last 12 - 18 months. In future years, we’ll provide an updated continuing education exam that’s also based on the last 12 months of product releases and new features.The exam fee is $50, and consists of 26 multiple choice questions to be completed in 1 hour. The exam is un-proctored, and there's a new study guide to help you prepare. The new exam, called “Gainsight NXT Level 3 Admin - Continuing Education Exam,” is only available on Webassesor for Admins who have previously passed the Level 3 exam. (Note: Your initial Level 3 certification is good for 2 years. You don’t need to complete the cont
At our most recent All Hands meeting, hundreds of Gainsight employees heard about the career of a Gainsight Admin from Sarah Miracle (@sarahmiracle) , Gainsight Adoption Manager at Newsela.Her interviewers came from the CS and Product teams:Seth Wylie, Director of CS Ops & Admin Community (@seth) Denise Stokowski, Group VP, Platform & PX Products (@dstokowski)Thank you, Sarah, for being so generous with your experience and expertise! Timestamp Topic 0:00 Sarah, tell us about yourself! 0:50 How did Sarah transition into this career? “I became a CSM at a different Denver startup. Very scrappy. I was employee number 16, one of two CSMs, and so I got to really build Customer Success processes from scratch. And I think that's what gave me a lot of credibility.” 4:20 What does Sarah do in her role, and how? “There's always someone else who has done it, who has faced a similar challenge, who has needed to implement a similar initiative. And so I often
When you’ve put in 20 years with a career path, it takes a leap of faith to venture into a new line of work. @katieb did just that in late 2020 when she left a beloved teaching career and took an internship in Customer Success. Ultimately that internship led to a full time opportunity in Customer Experience Operations and Education at Automox. Katie found her natural curiosity, hard working, loyal and devoted nature, as well as skills in relationship building and multi-tasking, transferred really well from education to operations.For teaching, it’s every day identifying where a student is and moving them forward, and... it’s exactly the same with customers… identifying where a customer is and gently moving them out of their comfort zone, so that they’re using your systems or tools to their full ability and that they’re feeling successful with it. That’s very much in line with what teaching is.To teachers looking for a change, Katie says:If you’re willing to put the time in and learn, t
Congratulations to everyone who earned an Admin certificate in August! For those of you that earn a cert in October, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Oct. 30th, I’ll put your names in a hat, and pull out 3 winners! And special shout out to @mark_deegan for earning all 4 Admin certifications in one month! 👑In September, we certified 13 Gainsight NXT Admins (Level 3):@Swapnil.bagul @mark_deegan @amanda.caldwell Nicolas Siri@Romil_jaitly Joshua NetterGerald Abarca@Austin.Basham @MarisaDCraig @sarahmiracle @shawn_hilditch @john.pawlowski @Ida Lysberg @Stuart Plus, 4 customers renewed their Level 3 certification!@colleen_fleming @jenniferpa @email@example.com 9 customers got Level 2 Reports & Dashboards certified: @mark_deegan @amas
Are you interested in learning more about Gainsight PX?Gainsight’s Education team is continuously building new training courses and updating content to reflect the latest product enhancements. Here’s what’s new or updated on GS University:Getting Started with Gainsight PX PX Setup and Installation PX Instrumentation PX Analytics PX Engagement Configuration PX Knowledge Center Bot Configuration Running a Closed Loop Feedback Program In-App Onboarding with PX EngagementsSpecial thank you to our Instructional Designers and PX Subject Matter Experts who helped with these courses: @Tanuja, @Ank4ever, @sgage, @link_black, and @aharkut. Check them out today!
@rachana.shastry is a Customer Success Specialist and has been the Gainsight Admin at Zyte for about 6 months. Prior to that, she implemented about 40 different companies on Gainsight’s CS solution as a consultant at our partner Wigmore. (It was about 18 months ago that she also earned her Level 3 Admin certification.) With all this experience, I was eager to talk with Rachana about how she found her way into CS Ops, and why it continues to excite and challenge her.Rachana started her career as a Web Developer, before moving into a Data Analyst role, and eventually finding her way into Customer Success. All along, she’s had a passion for technology and data, but it’s only since joining CS that she’s had the opportunity to merge that with her desire to make a tangible impact on the business. As a data analyst, I didn’t know how the reports I built, for example, were going to be used or what impact they would have. As a Gainsight Admin, I get to see the actions and end results… it’s actu
The Gainsight Education team is starting to plan for future training events and resource development. Please take a moment to share your input on the training topics and training format that you’re most interested in. We appreciate your feedback, and we’ll use your input to help plan for the coming year!Fill out our 2-minute Survey We’ll leave the survey open until Oct. 2nd!
Can you imagine living on a submarine for 2 years? How about surviving a 6 month crash course on nuclear power? And what does this all have to do with Gainsight administration anyway? For Travis Floyd, these experiences taught him many things, including how to break down projects into a series of tasks and learning components, as well as commit to a mission and see it through.I recently sat down with @travis_floyd to hear how he started his career in the military, tried on a variety of different software technology hats, and ultimately landed in CS Ops. Currently, Travis is the CS Operations Manager for Armis; and a three-time Gainsight Admin. So, how did he get here? As Travis says, It’s not a destination, it’s a journey. It’s how you adapt to change and overcome, that determines your success.And for folks transitioning out of the military, Travis wants you to know: You’re capable of anything… whatever you put your mind to, you can get it done. And you’ve probably got a level of dedic
Congratulations to everyone who earned an Admin certificate in August! For those of you that earn a cert in September, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Sept. 30th, I’ll put your names in a hat, and pull out 3 winners! In August, we certified 9 Gainsight NXT Admins (Level 3):@manharwalia @mfreas @romain @alizee.levavasseur @RGallion @jrich @josh.broome @Maya.Walton @bharland 16 customers got Level 2 Reports & Dashboards certified: Undrajavarapu Dani LazarusDeepika NasikaBhavana GumdalaYezzu ManojaNatasha AdjivonREBECCA TRIPTI YADALABindu Rajya Lakshmi TekumudiStuart KilpatrickSean FitzpatrickLuis Enriquez GomisHannah McGarveyRohit SoniMichelle GoroEric ValdesJohn DarleyJennifer Provenzano 4 customers got Level 2 JO & Surveys certifie
@bencjaxn, a Senior Gainsight Admin for Alteryx, worked in several business analyst roles before he got his first job working as a Gainsight Admin. Despite initially being unfamiliar with the software, Ben’s previous experience as a teacher prepared him to quickly learn and share new technology.Every child had a device so there was a big push to do as much digital stuff as possible. So a lot of classroom management was about dealing with the software.Ben said that his experience as a science teacher also helped him develop the analytical skills necessary to work with Gainsight’s object-oriented database. But he thinks teachers in general have a skill set that can translate well to a career in customer success.I think teachers are well-equipped. Especially if they’re having to learn a lot of new things at once… when you’re teaching, especially if you’re teaching a new subject every year, there’s so much material that you have to master and present that you’re often scrambling and doing
Calling all Gainsight Admins! We’ve released a great new resource that can help take your Gainsight administration skills further. We've selected several core capabilities for practice that will help you build the muscles required to be a successful Gainsight Administrator. This new workbook of exercises are based on processes and workflows that real-world admins have been asked to build. With this workbook, you’ll be able to practice:Triggering CTAs Refining Your C360 & Timeline Setup Building a Health Score Data and Reporting Managing Users Journey Orchestrator Simple Programs Creating and Sending NPS Surveys using JO Rules Engine TroubleshootingCheck it out today!Gainsight Administrator Practice Exercises
Congratulations to everyone who earned an Admin certificate in July! For those of you that earn a cert in August, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Aug. 30th, I’ll put your names in a hat, and pull out 3 winners! In July, we certified 11 Gainsight NXT Admins (Level 3):@kevin.olayta @eriklangston @cwoolsey @ChaseHall @phillipsj @ssenat @donnajfuchs @chelbusch @caroline.harris @abby.fox Kelci Walker 9 customers got Level 2 Reports & Dashboards certified: @johnny @cwoolsey @pdigaetano Nicklaus Cramer Tiffany Bennett Meghana Pothireddy @Molly.McQ Kathy Gomar Marisa Craig And, we also certified 27 Associate Admins (Level 1): Jacquelyne Guerrero @mobrien14 Chrysten Santos Saichand Moturi Bret Crawford @marywuest @ebh12191 Cameron Dilworth @josh
@mendi_short started her career in customer success as a CSM, progressed to roles in enablement, Gainsight administration (x3), and now is the CS Operations Manager for Delphix.Over the years, her perspective on her role has evolved: Part of my responsibility is being an architect of what Customer Success looks like for our company.To hear how Mendi learned the GS Admin ropes, her NPS program tips to reduce manual CSM work (4 mins.+), and specifically how on-prem products and teams use Gainsight (5:40min.), check out the video below! And, I swear I didn’t coach her to say this: 😅Getting the [Gainsight Admin] certification really helped me to take the next step in my career.
If you’re considering a career change, you’re going to want to hear @ltsponhour ‘s story. Laura was previously a librarian and a technical writer, before sticking a toe into the waters of Gainsight Admin work using Journey Orchestrator. Even if the next career you’re considering has nothing to do with Gainsight, I think you’ll appreciate learning how she leveraged her past work experiences to highlight her relevant qualifications for hiring managers.It’s only been about 14 months since she embarked on this transition, and she’s already earned her Level 3 Admin certification. So, how’d she do it?Laura leveraged a variety of tools, including @seth’s post on How Anyone Can Become a Gainsight Admin, and our sample Gainsight Admin job description. She also reached out to firstname.lastname@example.org to request access to a Gainsight NXT training environment, used our Study Guide to prepare for the Level 3 exam, as well as attended the live Admin training to get hands on guided practice in Gainsigh
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