Question

UI for disabled Timeline

  • 13 December 2018
  • 4 replies
  • 60 views

Badge +2
Would be great if there was some type of UI or prompt if the Admin Access to the Activities & Timeline has been disabled that gives instructions on how to enable it. Currently you just see a spinning wheel that never loads or gives an error.



4 replies

Hi Mike,



In which page are you facing this problem? It looks like an issue. Can you please share the details here or create a support ticket.



Thanks,



Nitisha


Badge +2
Hi Nitish,



If I understand this correctly the Timeline & Activities config is actually something behind the scenes and if it is diabled for an account even the Admin just gets a spinning when when they try to access it. We resolved the issue so unfortunately I cannot send screenshots but hopefully this help!



Thank you!



Mike


Hi Mike,



Was the Timeline disabled from backend in this case? I am curious since we do not disable Timeline for any customer and the customer admin has the capability to do it via Administation > Activities and Timeline.


Badge +2
Hi Nitisha,



It was disabled by the Admins some time ago and it was forgotten. Would be good to give an error or reminder!



Thanks!


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