Timeline Issue - HTML Showing from Emails

Userlevel 5

UPDATE: We have fixed this issue for all instances


We wanted to make you aware of an issue that affects timeline entries synced from the Gmail Plugin.  Currently, the HTML code from the email is getting added to the timeline entry, making it difficult to read.  This is happening on all versions of the CS product (SFDC, NXT) that are syncing emails to timeline using the Gmail Plugin.


Our team is currently working on a fix that will prevent this from happening to future timeline entries, and also restore historical timeline entries without the HTML in the UI.


We apologize for the poor user experience due to this issue.  We are hoping to have this resolved as soon as overnight tonight.  Please follow this thread for updates on the issue.

2 replies

Userlevel 7
Badge +2

@mandy_major Thanks for letting us know here.

Userlevel 6

Moving this thread under CS > Timeline forum