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Timeline drafts disappear?

  • 10 June 2020
  • 5 replies
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Userlevel 4
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Curious if anyone has received reports of drafted timeline entries about a week old disappearing without notification? I understand if we reach an org limit on drafts, notifications will be sent to users with older drafts before deletion, but in this case a user is reporting drafts created last week for two separate clients just vanishing. 

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Best answer by rakesh_lingala 21 October 2020, 07:17


Hello Everyone!

Happy to announce that elements for Activity Drafts have been revised to make the options clearer and the drafts easier to manage as part of the v6.18 release (SFDC / NXT). With this release, the Draft tab displays a list of all saved drafts. Users have the option to configure the draft further, log it as an activity, or discard it permanently.

This feature is implemented in both SFDC & NXT versions.

Thanks for posting!

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Userlevel 7

@sierra_evans We don’t delete drafts automatically. Please raise a support ticket if you again face this issue.

Userlevel 7
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@sierra_evans is the issue addressed by our support team? Please let us know if you need any help. 

Userlevel 4
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Thank you - this was a single incident so perhaps isolated. I will submit a support ticket if it is reported again. Appreciate your help!

Userlevel 7
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@sierra_evans Thanks for the update, always welcome any help on the product. 

Userlevel 6


Hello Everyone!

Happy to announce that elements for Activity Drafts have been revised to make the options clearer and the drafts easier to manage as part of the v6.18 release (SFDC / NXT). With this release, the Draft tab displays a list of all saved drafts. Users have the option to configure the draft further, log it as an activity, or discard it permanently.

This feature is implemented in both SFDC & NXT versions.

Thanks for posting!

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