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Tagging Timeline Activities

  • 29 January 2020
  • 2 replies
  • 45 views

Hi, everyone.

I sometimes need to tag a colleague in an activity after e.g. a meeting. However, what happens if this person only has access to Salesforce and not Gainsight? Will the email notification then send them to a ‘dead’ link or will it work as intended but in Salesforce?

 

Thank you for your help!

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Best answer by sai_ram 7 February 2020, 10:50

@lerkatron  Notifications go to all users, but only Gainsight user licenses can access the link. 

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From my experience, they would need to have access to Gainsight as the link directs to the Gainsight Timeline record.

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@lerkatron  Notifications go to all users, but only Gainsight user licenses can access the link. 

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